Limits and Account Closure
You may by written or electronic notice request to be excluded from playing for a definite period of time. A player who has set exclusion may change or revoke the exclusion by written or electronic notice. A notice decreasing the exclusion has effect only after seven days after receipt of the notice. A notice increasing the exclusion has effect immediately after receipt of the notice.
Should you wish to completely close your account at any point, please send an email with your request to our Support Team firstname.lastname@example.org. Once received you have a period of six months from the date of closure to request the reactivation of the account. After six months, it is no longer possible for the account to be reactivated.
Users may also set their own deposit limits on a weekly or monthly basis.
Customers have access to their account details when they login to the Cashier. You can also view your up to date balance by clicking on the refresh button in the game client.
Customer Care staff are trained in regard to social responsibility issues
Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:
- Gambling should be entertaining and not seen as a way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling
If you want to have a break from gambling you can use our Closure of Account option.
If you need to talk to someone about your problem with gambling then contact Gamcare.
GamCare is a registered charity that provides confidential telephone support and counseling to anyone who is affected by problem gambling. GamCare can be contacted on +44 (0)845 6000 133 (local rate from UK).
2&3 Baden Place
Tel: 020 7378 5200
Fax: 020 7378 5237
If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have others ever criticised your gambling?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on +44 (0)845 6000 133 or visit their website for further information.